FAQ

The Triumphant Brand LLC is a small business and we strive to provide excellent customer service. If you have issues with shipping, your order, or order tracking contact us, at orders@thetriumphantbrand.com & please include your order number in the subject line.

 

How will I be notified about my order?

Once you place an order, a confirmation email will be sent to you with your order number.

 

How will I be notified when my product ships?

Once your order has shipped, a tracking information will be sent to you via email.

 

How can I check the status of my order?

You can log-in at any time to review your order. (To log in, simply click "log-in portal" at the bottom of the menu tab on mobile, or in the upper corner on desktops.)

 

What do I do when I have issues with my order?

If you have issues with your order or order tracking, please contact us with your order number at orders@thetriumphantbrand.com.

 

Do you ship internationally?

We exclusively ship to the USA.

 

What do I do if I need to make a return?

Please review our Refund Policy here.

 

How long does it take to receive my order? 

Apparel

All items are created when you order. Order fulfillment time takes 2-7 business days before shipping. Orders that contain more than 10 items might take 3-10 business days to fulfill.  Once shipped, it can take an additional 2-7 business days depending on your location via standard ground shipping by USPS. All orders come with tracking information; you will receive an email when your order is shipped.

Supplements, Skincare, Coffee & Haircare

Order fulfillment time takes 2-5 business days before shipping. Orders that contain more than 10 items might take 3-10 business days to fulfill. Once shipped, it can take an additional 1-5 business days depending on your location via standard ground shipping by USPS.  All orders come with tracking information; you will receive an email when your order is shipped.